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We spent over an hour yesterday on a call with a team of people who couldn't even help us because she dodged the call (also, somehow the people coordinating the organization of the call didn't think she was really needed, even though no one knows the problem she's reporting better than her).

Then today we get on a call. Before the call I also had some problems with an old timer on our team who seems to be losing his memory. He was asking questions about the meeting that he has the inside track on and repeating questions I had answered just minutes prior (in an instant messenger, so he can just scroll up and re read the message but didn't). Anyways, we get on the call and spend 45 minutes ascertaining that this woman didn't even try to set her settings in the program she's using and she wanted help doing it. These phone calls must have totalled over $3,000 and a ridiculous about of preparation to coordinate different organizations onto the call; the miscommunications were aplenty. And the woman who needed help wasn't even reading the emails or checking her dashboard for updates. She was basically blind sided that she had to attend a meeting today to discuss her bullshit.

This program is for proprietary software and it's more complicated than the average piece of software, but this is not normal. And the old timer is now covering for her and trying to make this sound like a legitimate inquiry from a client.

This is why shit is expensive. This drives up operating costs significantly through these people's unduly large salaries. If we don't get small businesses up and running again we're going to have a lot of problems. This inefficient crap needs to be cut out of the economy